Sales of B&Q Gift Cards are made, managed and fulfilled by Voucher Express, as set out in more detail below.
PURCHASING AND SENDING
Are there any fees associated with the delivery of an eGift Card?
No, delivery is free of charge so you just pay the face value of the eGift Card.
Can I change the value of an eGift Card after I have paid for it?
How do I cancel an order for an eGift Card?
if your eGift Card has not yet been delivered because you have selected a future delivery date, you can cancel by contacting customer services on 0371 2002144. If the eGift Card has already been delivered, your purchase cannot be cancelled.
What payment methods do you accept?
We accept VISA, Mastercard, American Express & Maestro cards, as well as PayPal.
What will appear on my bankstatement?
B&Q eGift Card orders are process by Voucher Express. This purchase will appear on your bank statement as 'Voucher Express'.
Can I buy an eGift and have it sent to myself?
Yes, you can. Many customers choose to have the eGift Card sent to themselves so they can print it off and present it as a gift. All you need to do is input your address in the delivery email fields.
Can I buy eGift Cards to re-sell?
No, re-sale of eGift Cards sold via this website is strictly prohibited. If you have a business enquiry regarding the purchase of eGift Cards, please contact the corporate team so that they can take more details and obtain the necessary permissions. Please note also that the use of any B&Q imagery (including the logo) is prohibited unless you first obtain written permission from the corporate team.
RECEIVING AND REDEEMING
What does my recipient receive?
On your specified delivery date, your recipient will receive an email containing your gift message and a link to download thie eGift Card. They will need to correctly confirm their email address to download it. Once, they have confimed their email address, they will be presented with the eGift code online and they will also be sent another email with PDF of the gift attached which they can print off.
Where and how can an eGift Card be redeemed?
An eGift Card can be used as full or part payment for products purchased from B&Q stores in England, Wales, Scotland, Northern Ireland and the Isle of Man (except concessions and cafés in B&Q stores). It cannot currently be used for purchases from www.diy.com or B&Q call centres or in B&Q stores on Jersey or Guernsey. Please refer to www.diy.com/giftcard for more details.
The eGift Card contains a barcode and it can be redeemed in-store at B&Q by either presenting your mobile or print out at the checkout.
How long is an eGift Card valid for?
e-Gift Cards that have been purchased from this site will expire and any remaining value will be removed if the e-Gift Card is not used to make a purchase, top-up or balance enquiry during any period of five consecutive years.
Can I re-load my eGift Card after I have spent the full value?
No, you cannot.
SECURITY AND RELIABILITY
How do I know that my recipient has actually received their eGift Card?
You will receive an email to confirm when your recipient has collected their eGift Card.
What happens if my printed eGift Card is stolen or copied?
Once you have downloaded your eGift Card, it is your responsibility to safeguard it against theft and it should be treated like cash. If some one else redeems it in full, your copy will no longer have any value. If you suspect that someone may have copied or stolen your eGift Card, please contact the Customer Services team immediately as any value that has not been redeemed can be blocked and a new eGift Card can be issued to you.
Giftcards supplied by this website are subject to the B&Q Gift card terms and conditions, which are available when purchasing the Gift Card or from diy.com.